Resume

Dynamic and results-oriented sales leader with over a decade of experience driving revenue growth and delivering innovative software solutions to financial institutions and government agencies. Adept at building strong client relationships, mentoring sales teams, and implementing strategic plans to exceed goals. Expertise in CRM systems, technical sales, and account management with a proven ability to distill value, overcome objections, and close challenging deals. Passionate about fostering collaboration and delivering client-centered solutions that align with organizational goals. 

James Snyder

Odessa, Missouri
(816) 263-3120 · Jamesnydersales@gmail.com · kcjim.life

Seasoned executive with 20+ years driving scalable revenue, high-retention customer success, and strategic growth across SaaS, fintech, and identity verification. Proven track record in building and leading high-performance teams, optimizing sales pipelines, and delivering strong ROI. Skilled in P&L accountability, stakeholder engagement, and cross-functional execution to fuel sustainable enterprise growth.

• Enterprise Account Strategy & Customer Retention
   
• SaaS Sales Leadership & Revenue Growth
   
• Fraud Prevention, Identity Verification, Risk Mitigation
   
• Go-to-Market Planning & Channel Partnerships
   
• CRM Optimization (Salesforce, HubSpot, PipeDrive)
   
• Cross-Functional Team Building & Coaching
   
• Forecasting, KPI Reporting, NRR/GRR Analytics
   
• Executive Communication & Stakeholder Alignment
   

C&A Associates – Denham Springs, Louisiana
October 2016 – Present

✅ Scaled national sales operations for RFID and identity-focused SaaS platforms in the public sector.
✅ Achieved 35% YoY recurring revenue growth through customer retention and expansion strategies.
✅ Built and led a high-performing team of regional account managers across the U.S.
✅ Implemented Salesforce CRM health scoring to proactively reduce churn.
✅ Forged strategic partnerships with law enforcement and government agencies to increase market adoption.
✅ Designed streamlined onboarding processes, accelerating client activation and improving customer experience.

Unwired Banking – Austin, Texas
July 2015 – August 2016

✅ Delivered 60% of company’s total client revenue through strategic sales and account leadership.
✅ Developed mobile-first fraud detection strategies tailored for financial institutions.
✅ Led onboarding for all major accounts, improving customer time-to-value.
✅ Created customized risk mitigation frameworks to drive upsells and renewals.
✅ Bridged sales and product teams to refine security solutions based on direct client feedback.

Hydeman Company – Kansas City, Kansas
November 2013 – July 2015

✅ Directed enterprise account management and operations for key clients.
✅ Improved client satisfaction scores by 20% through enhanced onboarding and engagement.
✅ Built robust reporting systems to track customer health and mitigate churn risks.
✅ Delivered weekly executive summaries on account performance and team metrics.

Modern Banking Systems – Ralston, Nebraska
May 2011 – November 2013

✅ Grew account portfolio by 140% via strategic renewals and consultative upselling.
✅ Conducted risk assessments to help clients reduce fraud exposure.
✅ Drove adoption of core banking technology through targeted education and training.

Data Center Inc. – Hutchinson, Kansas
June 2005 – November 2010

✅ Managed strategic fintech accounts, leading regional onboarding and support programs.
✅ Acted as trusted advisor to executive stakeholders on identity management solutions.
✅ Developed client training on data protection and fraud analytics best practices.

Bachelor’s Degree, Organizational Leadership (May 2025)
Arizona State University

Electronic Technician Diploma
DeVry University

• CRM Systems: Salesforce (setup & optimization), PipeDrive, HubSpot
   
• Customer Success: Health Scoring, Onboarding Automation
   
• Sales Analytics: Forecasting, KPI Dashboards, NRR/GRR Reporting
   
• Industry Expertise: SaaS, Fintech, Risk Management, Identity Verification
   
• Cross-Functional Leadership: Sales, Product, Customer Success, Support